Register Your Interest Launching in September!
Available in Melbourne Only
(for now!)

FAQs For Existing Customers

Can I make changes to my booking?
For sure you can. Please provide us with as much advance notice as you can so we can easily make changes.
How do I make the changes?
You will receive a confirmation email after you’ve made your booking. At the bottom of the email there will be a link to create an account for yourself on our website. Use this account to view and/or make changes to your booking. Usually changes are no problem, if we anticipate we will have a hard time makes the changes, we will be sure to let you know.
You can also create your account first and then make your booking(s).
What is MyCleaners?
MyCleaners has a two-fold use:
  • Shows you who your cleaners are going to be for the upcoming booking. Their first name, photo and some fun facts will be included in there
  • Allows you to leave reviews for their work, provide a rating and choose them for future bookings. When you select the cleaners for your future bookings, your cleaning jobs will always go to them first. If they’re away for clash of schedule (which very likely will not happen on our platform), illness or vacation, only then will your booking be open to other cleaners. We will notify you before confirming your booking so you can choose to delay your cleaning to be able to get the same cleaners
Can I add certain cleaners to MyCleaners?
Totally can, that’s the whole intention of it. Simply select the cleaners named in your current booking, click on Add to MyCleaners and you’ll get the same cleaners every time.
Will I get reminder emails about my booking?
We’re all human and do forget sometimes. Keeping that in mind, yes you will receive reminder emails. We promise not to spam you with these reminders!
How do I cancel a booking?
You can cancel a booking for free least 24 hours before the scheduled start. If you need to cancel a booking less than 24 hours before its scheduled start, there’s a $50 cancelation fee that will be charged to the credit/debit card you used while making the booking. For cancelling all your bookings, please send us an email. (######## ADD SUPPORT EMAIL ADDRESS HERE ########)
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Can I reschedule a booking?
You can reschedule a booking for free least 24 hours before the scheduled start. If you need to reschedule a booking less than 24 hours before its scheduled start, there’s a $50 cancelation fee that will be charged to the credit/debit card you used while making the booking. For rescheduling all your bookings, please send us an email. (######## ADD SUPPORT EMAIL ADDRESS HERE ########)
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Can I put add-ons to my booking after making it?
Sure can. Be sure to do so 24 hours before the booking so the cleaners can come equipped with the right equipment. Here’s how to do it:
  • Log into your SprucedUp account and click on Bookings
  • Click on options and then on Add Services
  • Choose the add-ons you need with your booking
  • Hit update to make those changes final

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Can I update my address in your system?
Totally. Just let us know via an email to support@sprucedup.com.au.
Can I update my password in your system?
Yes, you can. Here’s how:
  • Log into your SprucedUp account and click on My Profile
  • In the change your password section, enter in the new password
  • Re-enter in the ‘repeat new password’ field
  • Hit update to make those changes final
Can I change my name, email address and phone number in your system?
Yes, you can. Here’s how:
  • Log into your SprucedUp account and click on My Profile
  • In the contact details section, enter those details in you’d like to change
  • Hit update to make those changes final